Category: Blog

Anticipate it, own it and communicate it: Three Ways to Handle a Crisis

Anticipate it, own it and communicate it: Three Ways to Handle a Crisis

No company or organization is immune to crises, whether they’re product recalls, accidents, attacks, inappropriate behaviour by management or staff, or scandals. The recent Volkswagen emission situation illustrates the latter. It plunged into crisis mode after the automaker’s efforts to cheat pollution tests were caught and made public in the media.

Ask the experts: How do I successfully address a crisis of leadership?

Ask the experts: How do I successfully address a crisis of leadership?

If the breach is serious enough to warrant an apology (and not all are), have the leader make it sincerely, quickly and cleanly, before things get worse. But first, clarify:

what your leader is apologizing for.
who your leader is apologizing to.

–Ann Gibbon, Ask the Experts, Business in Vancouver, Dec. 3, 2013

Scroll to Top