Ask the experts: How do I successfully address a crisis of leadership?

If the breach is serious enough to warrant an apology (and not all are), have the leader make it sincerely, quickly and cleanly, before things get worse. But first, clarify:

what your leader is apologizing for.
who your leader is apologizing to.

–Ann Gibbon, Ask the Experts, Business in Vancouver, Dec. 3, 2013